Frequently Asked Questions​

Getting an accurate diagnosis can be one of the most impactful experiences that you can have. We can help you get there.

TGC accepts Cash ,HSA (Health Savings Account), Paypal, Credit and Debit card payment.  

Transformative Growth Counseling currently accepts Blue Cross Blue Shield PPO, United Health Care, OPTUM, Cigna, Aetna Health Care Providers. 

We keep all records in our HIPAA compliant electronic health record. Our programming allows for a much higher level of security than paper files and a predictable place that clients + staff can always find any needed paperwork or treatment plans. For this reason, we ask that clients fill out their intake paperwork, informed consent and counseling agreement, online through our portal.
If you do not have the online paperwork completed at least 12 hours before the session, your appointment will be cancelled. We require all clients to fill out intake papers online through our secure portal, prior to the appointment. Unfortunately we do not offer any "paper" sign up forms upon arrival.

If you have a technology issue and can not complete the forms, please COMMUNICATE with us! We may be able to offer in person w/ online registration portal, at the office, in person.

At Transformative Growth Counseling, all of our staff are fully vaccinated. In order to protect ourselves and other clients, we require proof of being fully vaccinated in order to meet your therapist in-person.

You can submit your vaccination card in multiple ways : Fax a photo to us at 8442707898, email the photo to us at, or upload it directly to our Office Staff through the site! Visit our COVID-19 page to learn more:

If you do not want to share your vaccination status, or have chosen not be vaccinated, we do have telehealth options available for you.

If you have any concerns about privacy, please feel free to read this Harvard Medical article on why asking for vaccination status is not against HIPAA compliancy. 

Harvard Medical Link:

When you make an appointment, an invitation to log in to the client portal is sent to the email you’ve provided. If you’ve never logged in before you can click this link go to the sign up page. To sign up for an appointment, please call us at: 630-423-6010.

No problem! If you’ve logged in before but can’t find the portal – you can click on this text to  be taken to the log-in page again. If you’ve never logged in before, click here. 

This is an easy fix! Go to the log-in page and sign in. Once there, you’ll see this page – and at the top of your screen click “Save my time” to complete and sign the intake information.

You can accomplish this several ways. First, is to contact your therapist directly by phone or email. If you do not have this information handy, you can reply “2” to your text reminder, or email the office at: Finally, you can call us and you’ll be prompted to leave a voicemail message. 630-423-6010

Contact us for any insurance related questions. Email or 630-423-6010

Appointments are held in room D230 and D231, by appointment, as listed on the schedule posted outside the offices. After 6pm, appointments are held in the KCC Library. Please proceed to the library, and you’ll see two reserved offices on the top level. Or, contact your therapist directly if you are unsure where to go.


Please call 911 or go to your nearest emergency room. Notify your therapist; but most importantly, please seek help! We are not a crisis facility; while we can help you during your sessions, we are usually unable to get someone in the same day.

Visit our Payment Options Page for more information on Insurance we accept, or call our office at (630)-423-6010.